My name is Jon Franqui. I'm a Product Management professional with a decade of experience with Enterprise-grade SaaS products in the Healthcare IT industry. I've overseen the development and deployment of products for state Medicaid programs, private insurance companies, and healthcare providers that care for millions of patients across the country. I work closely with internal and external stakeholders, including our customers, state health plans, internal development, customer success, support, and implementation teams, to deliver thoughtfully designed products that enhance user experience.

Product Management Philosophy

The foundation of developing successful products is empathy. Often, Product Managers believe they can observe user behaviors from afar and get a sense of their problems. They choose to be on the outside, looking in rather than meeting their users where they are.

Empathizing with users entails understanding their motivation and needs when engaging with your product. Understanding these aspects of your users takes a product from simply serving a particular need to a product that allows users to be more successful in their endeavors.

Areas of Expertise

  • User-Focused Design

  • Data Migration & Integration

  • Coaching & Team Building

  • Agile Methodology

  • Healthcare IT

  • SaaS Product Development

  • B2B Product Development

  • Mobile App Product Development

Professional References

“His leadership within the product team, and his seniority within the company, resulted in a business acumen that delivered the best innovative products for the clients.”

Mark Putter, Experienced Learning and Development Leader

“Jon is a self-motivated worker, who is always willing to get involved with new projects, even when the content was outside his normal job function.”

Quang Nguyen, Experienced Health IT & Business Leader

“Jon is a highly skilled product manager with a deep understanding of the product development process. He is a great listener and collaborator, and he always takes the time to understand the needs of his team and stakeholders.”

Peter Mintzer, Experienced Product Leader